Return & Exchange Policy

Thank you for shopping at G'DZ. We take great pride in the unique design and craftsmanship of our product. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

  • Eligibility: You have 14 calendar days from the date you received your item to request a return.

  • Condition: To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging.

  • Proof of Purchase: Please provide the order number or proof of purchase with your return request.

2. Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.

  • We will immediately notify you of the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3. Exchanges & Damages (Defective Items)

  • We carefully inspect each product, but due to the nature of 3D-printed design items, slight variations may occur.

  • If your item is defective or was damaged during shipping, please contact us here within 48 hours of delivery with photos of the defect or damage.

  • Upon verification, we will promptly send you the necessary replacement parts to resolve the issue, rather than replacing the entire product.

4. Shipping Costs

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

5. Contact Us

  • If you have any questions on how to return your item to us, please contact us here.

Order Cancellation Policy

We understand that situations may change. Please review our order cancellation guidelines below.

1. Cancellation Window

  • You may cancel your order for a full refund at any time before the product is fulfilled and shipped.

  • We typically process and ship orders within 3 days of purchase.

2. How to Cancel

  • To request a cancellation, please contact us immediately here with your order number.

3. After Shipment

  • If your order has already been shipped, it cannot be canceled. Please refer to our Return & Exchange Policy to process a return once you receive the item.